"Human discord thrives beneath the surface of our lives.
Disharmony hinders performance and growth-like an
unhealthy root system buried from sight affects the size
and stature of a tree."
                                                - Norma Delp
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Bertschler, Patricia, Laurette Cocklin. TRUCE! Using Elder Mediation to Resolve Conflict among Families, Seniors, and Organizations. NCS Publishing, 2004.
  Bertschler, John and Patricia. Elder Mediation, A New Solution to Age-Old Problems. NCS Publishing, 2009
Bodine, Richard J., Donna K. Crawford, The Handbook of Conflict Resolution Education : A Guide to Building Quality Programs in Schools.  National Institute for Dispute Resolution, San Francisco: Jossey-Bass, Inc. 1998.
Bransom, Ph.D.  Coping with Difficult People.  Niles, IN:  Nightingale-Conant Corp, Simon & Schuster Audio Publishing, 1986.
Costantino, Cathy A., Christina Sickles Merchant.  Designing Conflict Management Systems : A Guide to Creating Productive and Healthy Organizations.  San Francisco:  Jossey Bass, Inc., 1996.
Crum, Thomas M.  The MAGIC OF CONFLICT : TURNING A LIFE OF WORK INTO A WORK OF ART.  New York: Simon & Schuster, Inc., 1987.
Dawson, Roger.  Secrets of Power Negotiating.  Franklin Lakes, NJ: Career Press, Inc., 1999.
Fisher, Roger, William Ury, Bruce Patton, (2nd edition).  Getting to Yes: Negotiating Agreement Without Giving In.  New York:  Penguin Books, 1983, 1991 (2nd edition).
Gostick, Adrian, Dana Telford. The Integrity Advantage: How Taking the High Road Creates a Competitive Advantage in Business. Gibbs Smith Publisher, 2003.
Harvard Business Review.  The Art of Business Negotiation (Harvard Business Review Paperback Series).  Boston:  Harvard Business School Press, 1991.
Johnson, M.D., Spencer.  "Yes" or "No": The Guide to Better Decisions.  New York:  HarperCollins Publishers, Inc., 1992.
Kheel, Theodore W., The Keys to Conflict Resolution 2 Ed: Proven Methods of Resolving Disputes Voluntarily. New York: Four Walls Eight Windows, 1999.
Kindler, Ph.D., Herbert S., Managing Disagreement Constructively: Conflict Management in Organizations (Fifty Minute Series).  Menlo Park, CA, Crisp Publications, Inc., 1988.
Kolb, Deborah M. and Associates.  When Talk Works : Profiles of Mediators.  San Francisco:  Jossey Bass, Inc., 1994.
Kritek, Phyllis Beck.  Negotiating at an Uneven Table : Developing Moral Courage in Resolving Our Conflicts.  San Francisco:  Jossey Bass, Inc., 1994.
Pande, Pete, Larry Holpp. What Is Six Sigma? McGraw-Hill Trade, 2001.
Peck, M.D., M. Scott. A World Waiting to Be Born : Civility Rediscovered.  New York: Bantom Books, 1993.
Peck, M.D., M. Scott. PEOPLE OF THE LIE.  New York: Simon & Schuster, Inc., 1983.
Steinberg, Leigh with Michael D'Orso.  Winning With Integrity: Getting What You Want Without Selling Your Soul.  New York:  Villard Books, A Division of Random House, Inc.  1998.
Ury, William.  Getting Past No : Negotiating Your Way from Confrontation to Cooperation.  New York:  Bantam Books, 1993.